• Your order is delivered in a safe and resistant double box, specially made for mail order. 
• We exclusively relying on private partner companies to handle the delivery of your custom neon sign. Using DHL, Fedex or UPS depending on the country. We select the most optimized shipping company for your product to arrive fast and safe.
• We can provide a Tracking Number upon request for you to be able to track your neon as well as scheduling the delivery. 
• Once your neon is shipped you can contact the delivery company at will to get updates and any pieces of information you need. Our support Team remains available to bring assistance. 
• For small items like Sneaker Led Lights or Mini Neons we are using the USA Post with Tracking Number.
• We usually dispatch orders with 24-48 Hours after receiving full payment of your order. 
• Overview of the delivery time lapse:
• With DHL: it takes about 2 to 4 business days for your parcel to arrive at your location starting from the day you receive your shipping confirmation email (Tracking Number).
• With USA Post: it takes about 10-14 business days from the day you receive your shipping confirmation email. However, some countries can require a longer time to process the good. We noticed that Italy, Spain, Portugal, Mexico, UAE could take up to 20-25 days. You can contact us if your order, shipped by USA Post, hasn't been received within the 30 days. We will support solving the possible matter with the carrier company. 
• All our shipments come with online a tracking number that you will receive once your order is dispatched. You can also email us to receive your Tracking Number. 
• Orders will only be shipped to the shipping address provided in your account. Please make sure your address is correct.
• Phone number is required for the shipping company to contact you once your delivery is on its way and schedule the delivery. Your neon is on the way! 

CUSTOM

• Customers are responsible for any custom duties or import duties resulting from the shipping of their neons. We do our best to protect global customers from incurring additional fees. We can provide an estimation though according to our experience. Unfortunately, we have no control over these charges. 
• Customers take full liability for all postal charges, return shipment costs and resend shipment costs if they refuse to accept a parcel due to import duties or taxes. Shipping costs are non-refundable.
• Delivery Standard excludes day of posting and time spent on customs clearance.

TRACKING

• Online tracking number will be provided to all international customers to track the delivery status after parcels are being posted, make sure your email address is correct in order to receive your tracking number.

RETURNS

• Our policy lasts 14 days. If 14 days have gone by since your purchase of a MINI LED or a item displayed in our store we can not offer any refund or exchange.
• To be eligible for a return of a MINI LED or a item displayed in our store, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  To complete your return, we require a receipt or proof of purchase. The refund could be completed once the item is received in our office. Costs of resend are to be endorsed by the buyer. 
• A 10.00 USD flat fee will be deducted from your refund to cover the restocking. The customer is responsible of the returning postage cost. 
  Contact us at contact@oneon.net to get our full refund process and get your return number.
• All customs neon signs sold are FINAL. Custom neon signs are unique, handcrafted and made for the precise purpose and will of the buyer. There is no molding. We actually bend the neon tube by hand. Therefore, your custom neon sign could not be 100% matching the mock-up we sent. This is actually the beauty of a craft item. It is unique in this sense. No return or exchange is possible after the mock-up is approved and the order is paid. This is the reason why we grant you all the time, energy and expertise to create your unique custom neon sign. 
• Light colors are not contractual. We will manage to send pictures of the chosen colors
• If you have any questions or concerns with a product on our site, please send us an email at contact@oneon.net before committing to purchase.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. No need to contact us in between this time period. We need a processing time to provide the final decision. 
  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  Refunds are issued with a deduction of the original shipping cost of $45 as well as 5% of the original price as transaction fees.

  Sale items (if applicable)
  Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

  Cancellation 

  In the event of a cancellation before the item is being shipped, a 5% of the original price will be held to cover the transaction fees.

  Gifts

REPLACEMENT

• Your neon arrived broken? We take care of this. Please make sure to send us within 7 days pictures of the 4 sides of the package as well as pictures of the broken parts. We will set up a claim in front of the carrier. In parallel, we will remake and deliver your neon. 

How can I create my neon in less than 5 minutes?

How can I rely on One Neon? 

We are a team of passionate people. Check out our gallery of neons we recently created. We are lucky enough to have a community of followers we can rely on. 5 star reviews is a consecration. The way we are reviewed illustrate our will to always provide the best experience. 

Guess what? We happened to have "unhappy customers" as well. We are authentic and transparent about it. How we make the difference? We reply right away with a solution. You can email us on contact@oneon.net and we will be happy to assist. We like providing an overall Experience. We know people can rely on us and reorder. What about being part of happy clients? Try the online configurator to get an idea of fonts and colors or send us your logo here. 

Will my custom neon increase my electricity bill? 

Our custom neon signs are low voltage, 12V. The neon remains at room temperature. Our LED neon sign has a lower consumption than glass neon. The LED neon is also called flex neon and brings many more possibilities in terms of designs and colors.   

How are One Neon light signs made?

All our neon signs are handmade with LED flex neon tube and acrylic backing. The new neon tube technology that we use to create your neon signs provides a longer lifespan than original glass neon. LED Neon signs remain at room temperature, silent, safe and eco-friendly. Our LED neon signs are low voltage. They are also safer because they do not contain gas or mercury.

You can either customize your neon online or choose a trend neon from our store. 

In addition, you can send us your logo. We could send you a precise quote and mock-up. 

What is the price of a custom neon sign?

A custom LED neon is much more affordable than a glass neon sign. We calculate the price  according to the LED tube consumption and the overall size of the design. We will be happy to trace your logo and image of inspiration to send you a free quote and mock-up. 

Can I put neon outside?

You can definitely hang your neon outside for couples hours during an event. 

In parallel, you can opt for an outdoor neon. We use a thicker LED tube. Also, we usually engrave the tube within the backing. For outdoor use we provide IP67 transformer which is water resistant. 

In terms of aesthetic you would prefer having an indoor neon for an event which will last for a few hours. Contact us for more details.

How can I power my neon? 

Your custom neon sign operates in 12V. We provide the appropriate transformer that should always remains. 

We happen to create a few signs which are battery operated. These need special requirements. Our team will be happy to provide with further information regarding feasibility. contact@oneon.net

How to find the right size for my neon? 

Sizing depends on several components: feasibility, wall dimensions, budget target. 

It is easier for us to create large neon. Why? Because we have to cut the flex neon tube. We will always suggest the most optimized size for us to be able to bend the neon tube. 

Big signs and oversize neons

We truly create custom neon signs. This means we can create the dimension you like. The neon might come in several parts though. We will indicate the cuts and where we advise to locate the power cords. 

We already create wall of neons for restaurants and corporations. Challenging and amazing projects for interior design. 

Why choose One Neon for my custom neon sign?

Quality/Price ratio with patented neon tube

Responsive Customer Service available over email contact@oneon.net and phone (757) 524-2340 

A community of reliable and happy customers who constantly reorder for their events, gift, company shower.

What neon colors are available?

One Neon offers a large choice of neon tube colors. We have trendy colors like pink, blue, green, warm and cold white. We also have unique neon colors such as purple, peachy pink, ice blue and teal neon.

We have 10 neon tubes with a color jacket so the neon sign remains colored when the sign is off. The choice of colors has no impact on price. You can enjoy any colors you like to create your logo/quote into a neon sign. 

We have also a color change option. This tube is called RGB neon tube. Please contact us for a specific quote via a form or contact@oneon.net. 

How is the backing of your neon lights?

Our neon LED signs are set on a resistant backing of 5 mm in order to keep its shape in time.

You can choose the shape of your backing and the backing color. Generally, we offer a clear backing for all our signs to be almost invisible. However, you can choose a black backing, mirror backing or UV printed. 

Moreover, outdoor neon signs are set on a thicker backing. We usually engrave the neon within the acrylic. 

How long does it take to receive my custom neon sign?

Once you placed your order you can receive your custom neon sign with 2 to 3 weeks. We only use private shipping service. The package is delivered against signature. It is safe and under warranty. 

We also offer express options for creation and shipping. You can get your neon within 8 business days, even less. 

How can I hang my sign?

Mounting your neon is very accessible. We can say like hanging a frame against the wall. 

SHIPPING & RETURNS

How long does it take to receive my custom neon sign?

For Neon: One time you ordered your sign, our team send your neon sign to production. All our neon signs are handmade with the best quality so it takes around 3 or 4 weeks to ship your sign right to your door. If you have an urgent request, contact us we can have an express order option. 

For Sneaker Led Light: We dispatch your order withing 24-48 hours. 

We are using USA Post with Tracking number. It will take 10-14 working days for your parcel to arrive. 

Does my sign comes with a warranty?

We offer a 1 year warranty for all our neon signs when used appropriately.

Will I have to pay taxes and duty in my country?  

International customers are responsible for any customs or import duties after shipment is made. We do our best to protect international customers from incurring additional fees. Unfortunately, we have no control over these charges. Customers take full liability for all postal charges, returns shipments costs if they refuse to accept a parcel due to import duties or taxes. Shipping costs are non-refundable.

What happens if my product arrives damaged? 

Please open your parcel immediately after receiving it. We will only accept claims within 7 days after delivery. Contact us at contact@oneon.net and send us detailed pictures of the damages, after reviewing and accepting your claim we will send you a new spare neon tube free of charge.

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Contact us at contact@oneon.net to get our full refund process and get your return number. 
All custom neon sales are FINAL. If you have any questions or concerns with a product on our site, please send us an email at contact@oneon.net before committing to purchase.

Disclaimer

Neon are sculpted by hand, there is no molding or machine to bend the tube. For this reason, we can't guarantee that each neon will be 100% same as the pictures presented in our website. By purchasing this neon you accept that the design may vary from the pictures.

• Your order is delivered in a safe and resistant double box, specially made for mail order. 
• We exclusively relying on private partner companies to handle the delivery of your custom neon sign. Using DHL, Fedex or UPS depending on the country. We select the most optimized shipping company for your product to arrive fast and safe.
• We can provide a Tracking Number upon request for you to be able to track your neon as well as scheduling the delivery. 
• Once your neon is shipped you can contact the delivery company at will to get updates and any pieces of information you need. Our support Team remains available to bring assistance. 
• For small items like Sneaker Led Lights or Mini Neons we are using the USA Post with Tracking Number.
• We usually dispatch orders with 24-48 Hours after receiving full payment of your order. 
• Overview of the delivery time lapse:
• With DHL: it takes about 2 to 4 business days for your parcel to arrive at your location starting from the day you receive your shipping confirmation email (Tracking Number).
• With USA Post: it takes about 10-14 business days from the day you receive your shipping confirmation email. However, some countries can require a longer time to process the good. We noticed that Italy, Spain, Portugal, Mexico, UAE could take up to 20-25 days. You can contact us if your order, shipped by USA Post, hasn't been received within the 30 days. We will support solving the possible matter with the carrier company. 
• All our shipments come with online a tracking number that you will receive once your order is dispatched. You can also email us to receive your Tracking Number. 
• Orders will only be shipped to the shipping address provided in your account. Please make sure your address is correct.
• Phone number is required for the shipping company to contact you once your delivery is on its way and schedule the delivery. Your neon is on the way! 

CUSTOM

• Customers are responsible for any custom duties or import duties resulting from the shipping of their neons. We do our best to protect global customers from incurring additional fees. We can provide an estimation though according to our experience. Unfortunately, we have no control over these charges. 
• Customers take full liability for all postal charges, return shipment costs and resend shipment costs if they refuse to accept a parcel due to import duties or taxes. Shipping costs are non-refundable.
• Delivery Standard excludes day of posting and time spent on customs clearance.

TRACKING

• Online tracking number will be provided to all international customers to track the delivery status after parcels are being posted, make sure your email address is correct in order to receive your tracking number.

RETURNS

• Our policy lasts 14 days. If 14 days have gone by since your purchase of a MINI LED or a item displayed in our store we can not offer any refund or exchange.
• To be eligible for a return of a MINI LED or a item displayed in our store, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  To complete your return, we require a receipt or proof of purchase. The refund could be completed once the item is received in our office. Costs of resend are to be endorsed by the buyer. 
• A 10.00 USD flat fee will be deducted from your refund to cover the restocking. The customer is responsible of the returning postage cost. 
  Contact us at contact@oneon.net to get our full refund process and get your return number.
• All customs neon signs sold are FINAL. Custom neon signs are unique, handcrafted and made for the precise purpose and will of the buyer. There is no molding. We actually bend the neon tube by hand. Therefore, your custom neon sign could not be 100% matching the mock-up we sent. This is actually the beauty of a craft item. It is unique in this sense. No return or exchange is possible after the mock-up is approved and the order is paid. This is the reason why we grant you all the time, energy and expertise to create your unique custom neon sign. 
• Light colors are not contractual. We will manage to send pictures of the chosen colors
• If you have any questions or concerns with a product on our site, please send us an email at contact@oneon.net before committing to purchase.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. No need to contact us in between this time period. We need a processing time to provide the final decision. 
  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  Refunds are issued with a deduction of the original shipping cost of $45 as well as 5% of the original price as transaction fees.

  Sale items (if applicable)
  Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

  Cancellation 

  In the event of a cancellation before the item is being shipped, a 5% of the original price will be held to cover the transaction fees.

  Gifts

REPLACEMENT

• Your neon arrived broken? We take care of this. Please make sure to send us within 7 days pictures of the 4 sides of the package as well as pictures of the broken parts. We will set up a claim in front of the carrier. In parallel, we will remake and deliver your neon. 

How can I create my neon in less than 5 minutes?

How can I rely on One Neon? 

We are a team of passionate people. Check out our gallery of neons we recently created. We are lucky enough to have a community of followers we can rely on. 5 star reviews is a consecration. The way we are reviewed illustrate our will to always provide the best experience. 

Guess what? We happened to have "unhappy customers" as well. We are authentic and transparent about it. How we make the difference? We reply right away with a solution. You can email us on contact@oneon.net and we will be happy to assist. We like providing an overall Experience. We know people can rely on us and reorder. What about being part of happy clients? Try the online configurator to get an idea of fonts and colors or send us your logo here. 

Will my custom neon increase my electricity bill? 

Our custom neon signs are low voltage, 12V. The neon remains at room temperature. Our LED neon sign has a lower consumption than glass neon. The LED neon is also called flex neon and brings many more possibilities in terms of designs and colors.   

How are One Neon light signs made?

All our neon signs are handmade with LED flex neon tube and acrylic backing. The new neon tube technology that we use to create your neon signs provides a longer lifespan than original glass neon. LED Neon signs remain at room temperature, silent, safe and eco-friendly. Our LED neon signs are low voltage. They are also safer because they do not contain gas or mercury.

You can either customize your neon online or choose a trend neon from our store. 

In addition, you can send us your logo. We could send you a precise quote and mock-up. 

What is the price of a custom neon sign?

A custom LED neon is much more affordable than a glass neon sign. We calculate the price  according to the LED tube consumption and the overall size of the design. We will be happy to trace your logo and image of inspiration to send you a free quote and mock-up. 

Can I put neon outside?

You can definitely hang your neon outside for couples hours during an event. 

In parallel, you can opt for an outdoor neon. We use a thicker LED tube. Also, we usually engrave the tube within the backing. For outdoor use we provide IP67 transformer which is water resistant. 

In terms of aesthetic you would prefer having an indoor neon for an event which will last for a few hours. Contact us for more details.

How can I power my neon? 

Your custom neon sign operates in 12V. We provide the appropriate transformer that should always remains. 

We happen to create a few signs which are battery operated. These need special requirements. Our team will be happy to provide with further information regarding feasibility. contact@oneon.net

How to find the right size for my neon? 

Sizing depends on several components: feasibility, wall dimensions, budget target. 

It is easier for us to create large neon. Why? Because we have to cut the flex neon tube. We will always suggest the most optimized size for us to be able to bend the neon tube. 

Big signs and oversize neons

We truly create custom neon signs. This means we can create the dimension you like. The neon might come in several parts though. We will indicate the cuts and where we advise to locate the power cords. 

We already create wall of neons for restaurants and corporations. Challenging and amazing projects for interior design. 

Why choose One Neon for my custom neon sign?

Quality/Price ratio with patented neon tube

Responsive Customer Service available over email contact@oneon.net and phone (757) 524-2340 

A community of reliable and happy customers who constantly reorder for their events, gift, company shower.

What neon colors are available?

One Neon offers a large choice of neon tube colors. We have trendy colors like pink, blue, green, warm and cold white. We also have unique neon colors such as purple, peachy pink, ice blue and teal neon.

We have 10 neon tubes with a color jacket so the neon sign remains colored when the sign is off. The choice of colors has no impact on price. You can enjoy any colors you like to create your logo/quote into a neon sign. 

We have also a color change option. This tube is called RGB neon tube. Please contact us for a specific quote via a form or contact@oneon.net. 

How is the backing of your neon lights?

Our neon LED signs are set on a resistant backing of 5 mm in order to keep its shape in time.

You can choose the shape of your backing and the backing color. Generally, we offer a clear backing for all our signs to be almost invisible. However, you can choose a black backing, mirror backing or UV printed. 

Moreover, outdoor neon signs are set on a thicker backing. We usually engrave the neon within the acrylic. 

How long does it take to receive my custom neon sign?

Once you placed your order you can receive your custom neon sign with 2 to 3 weeks. We only use private shipping service. The package is delivered against signature. It is safe and under warranty. 

We also offer express options for creation and shipping. You can get your neon within 8 business days, even less. 

How can I hang my sign?

Mounting your neon is very accessible. We can say like hanging a frame against the wall. 

SHIPPING & RETURNS

How long does it take to receive my custom neon sign?

For Neon: One time you ordered your sign, our team send your neon sign to production. All our neon signs are handmade with the best quality so it takes around 3 or 4 weeks to ship your sign right to your door. If you have an urgent request, contact us we can have an express order option. 

For Sneaker Led Light: We dispatch your order withing 24-48 hours. 

We are using USA Post with Tracking number. It will take 10-14 working days for your parcel to arrive. 

Does my sign comes with a warranty?

We offer a 1 year warranty for all our neon signs when used appropriately.

Will I have to pay taxes and duty in my country?  

International customers are responsible for any customs or import duties after shipment is made. We do our best to protect international customers from incurring additional fees. Unfortunately, we have no control over these charges. Customers take full liability for all postal charges, returns shipments costs if they refuse to accept a parcel due to import duties or taxes. Shipping costs are non-refundable.

What happens if my product arrives damaged? 

Please open your parcel immediately after receiving it. We will only accept claims within 7 days after delivery. Contact us at contact@oneon.net and send us detailed pictures of the damages, after reviewing and accepting your claim we will send you a new spare neon tube free of charge.

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Contact us at contact@oneon.net to get our full refund process and get your return number. 
All custom neon sales are FINAL. If you have any questions or concerns with a product on our site, please send us an email at contact@oneon.net before committing to purchase.

Disclaimer

Neon are sculpted by hand, there is no molding or machine to bend the tube. For this reason, we can't guarantee that each neon will be 100% same as the pictures presented in our website. By purchasing this neon you accept that the design may vary from the pictures.